As consumer spending slows across the world, a variety of "brick and mortar" retailers are clearly feeling the impact. Foot traffic is slowing, and it's getting harder to balance debt laden real estate portfolios and fickle consumer trends.

For consumer product manufacturers, retail distribution is key - it's how you get in front of a customer. It's why the big PC manufacturers are all working hard to score deals with big retailers (or build their own retail outlets) around the world.

But making money on PC's is tough - for most PC makers, you're remarketing someone else's operating system and someone else's microprocessor - it's not for the faint of heart (or faint of balance sheet). For Sun, our retail distribution concerns don't surround consumer hardware (we don't make PC's) as much as consumer software - the popularity of which defines our market opportunity. Said simply, if you're running Java or another open source platform, Sun can build differentiated datacenters in the clouds behind those devices. If not, it's a lot tougher (not impossible, just a lot tougher).

Consumer software, though, is defined by a virtuous cycle. Developers target popular software (like Firefox, Flash or Java). In so doing, they create applications and content that consumers use. What consumers use, they tend to use in volume (the internet's a very big place, after all). Developers notice those volumes, and target the platforms that reach the most consumers. And that defines Sun's market opportunity (someone smart once jumped up and down on stage yelling "Developers! Developers! Developers!" Amen.)

The Java runtime remains one of the world's most popular platforms used by developers - and thus, one of the world's most popular consumer software products. For the cynics about to chime in with "but I don't use it," the odds are good you do - it's become an invisible, but critical part of an enormous breadth of consumer and business services (from video uploaders on social networks, to stock market analytical tools). And as that content becomes more popular, so does the Java platform - expanding Sun's market opportunity in the corresponding datacenters. That's why we see it as a virtuous cycle.

That cycle also provides Sun with some exceptional foot traffic - just last month, we distributed more than 60,000,000 Java runtimes, to users all across the planet. The number is growing, as more content is built for Java 6 and the upcoming JavaFX, as more PC's join the network, and as more workers join the workforce (and are assigned Java-enabled laptops). At this point, I'd bet there are about 1,000,000,000 (that's a billion) Java runtimes installed on PC's around the world. With more by the day - each generating revenue for Sun.

As with most of our software products, we don't distribute products without intent - like Google, our products are both a means of acquiring customers, and generating revenue. Freely distributed software establishes a relationship with an end user - just like free search, free news or free shopping. About two years ago, we reached an agreement with Google in which they recognized the value of our relationships with Java consumers. Just as the PC makers want distribution via retail outlets, Google wanted distribution of their search technologies - via our Java update mechanism. When we present an update to a user, we may offer other sponsored software (a Google search toolbar, eg).

After a careful negotiation, we agreed, and crafted a wonderful relationship that served consumers, Google, and Sun. Last year, we renewed the agreement, and recognized even more value for all involved. This year, we decided to run an open auction, and received bids from a number of companies. It was a tough process, but given the growing volume and momentum around Java, we clearly represented just about the most popular distribution vehicle on the internet today - and Microsoft worked hard to represent the most attractive total offer.

The decision to go with Microsoft was based on overall value - it was also predicated upon their endorsement of and agreement to help promote MySQL. Stay tuned for more details on what we'll be doing together.

What's the deal worth to Sun? This deal will be one of the most valuable distribution deals ever struck in the industry - and it likely makes Microsoft one of Sun's largest customers. It'll also set the stage for an even more interesting auction next year, as more and more folks realize the value of retail distribution. Thus far, our deal with Microsoft is US only - and new auctions are in flight for international rights (alongside other non-toolbar products for the US, perhaps a browser...).

As for other high value distribution assets at Sun? I just read one analyst report questioning whether anyone actually used OpenOffice. We happen to run Sun Microsystems on OpenOffice - more importantly, it's used across the world, and we're now commercially licensing it to brand name companies wanting to save big dollars on office productivity.

To put some data around its popularity, last week, we distributed more than 3,000,000 copies of OpenOffice 3. Downloads are accelerating, giving us a reachable user base we estimate to be between 150,000,000 and 200,000,000 users - a global recession will amplify OpenOffice adoption. And 100's of millions of users drive a lot of foot traffic. An auction's afoot (no pun intended) to see who we'll be partnering with us to integrate their businesses and brands into our binary product distribution - the possibilities are limitless: people tend to print those documents, fax them, copy them, project them (and I know this annoys my friends in the free software community, but branding allows us to invest more in OO.o community and features, from which everyone benefits).

With Verizon running a similar auction to integrate a search vendor into their wireless devices, they (and their industry across the world) are seeing the same opportunity. Just because a few retailers are having trouble doesn't mean the value of reaching customers has gone away. Foot traffic still counts, but in today's economy, software distribution's a lot easier to manage and monetize than a real estate portfolio.

After all, who wouldn't want to meet a few hundred million new customers?

________________

Update: I should've clarified, above: users without any interest in toolbars can simply decline the offer during install - and receive their Java update without any sponsored software.

The bursting of the internet bubble was good for the computer industry.

Many of us didn't like the medicine, but I can't remember a single customer upset at the idea of paying $20,000 for computing infrastructure that used to cost them $100,000. The price compression came from open source software, and a move toward general purpose servers, and resulted in companies formerly making 65% gross profit on products (Sun among them) facing a new reality.

But what doesn't kill you makes you stronger.

Since then, Sun's built the biggest open source software business around (see this report for details), from platform software to application infrastructure (even a consumer product or two). Like Google and Microsoft, our products are both our ads and our revenue streams - our brands, and products, are recognized globally.

On Monday last week, you saw us continue to convert that brand awareness to revenue - with the introduction of a full line of MySQL optimized systems. By our estimates, there are about 11,000,000 MySQL users on earth - our new systems can triple their application performance. So we've made free evaluation units available to MySQL users (via our Try and Buy programs). Click the image to the right to listen to Marten Mickos and John Fowler talk about the opportunities ahead.

And that brings me to today. I was on a call last week with the Global CIO for one of our largest customers - one who was dramatically affected by the credit crisis. I was outlining where we were headed in open storage (a business that grew more than 150% for Sun last quarter), and he said, "One of your peers just told me flash was overhyped." I asked him if the peer happened to work for a proprietary storage company. He protected his source, but I knew the answer (I probably knew the CEO, too).

The storage industry bears a remarkable resemblance to the proprietary server industry at the bursting of the internet bubble - closed, highly profitable, frustrating customers with exorbitant charges. Plump, and ripe for change. Like a plum. Flash memory and open source file systems are about to change the landscape, and upend the industry - you read it here, first.

A notable philosopher once said, "You have to stop to change direction" - and for better or worse, I know a lot of customers stopping right now. They're rethinking their future, and it's into that thought process we're introducing our newest open storage platforms, engineered with flash memory and open software to radically scale back what customers have to spend - while radically increasing performance, capability and ease of use.

Amplifying our Thumper product line, what started as the FISHWorks Project (Fully Integrated Software and Hardware) in Sun's Labs, is now being unveiled - in the Sun Storage 7000 line of unified storage products.

Now, storing data on a disk is fairly straightforward. But administering large pools of fully replicated data, diagnosing problems on production systems, seamlessly dealing with capacity planning and disk failures, spanning every protocol known to man - all without draining your budget with antediluvian license keys and proprietary hardware - those are very high value problems to solve.

And those are exactly the problems we've solved.

The 7000 class systems take about five minutes to set up and provision (yes, five), and we've eliminated almost all the complexity around volume administration and drive failure (remember, ZFS technology is at the core). The 7000 systems are driven by the most scalable, powerful, open storage microcode in the industry: the OpenSolaris kernel. DTrace analytics provide a real-time lens into production systems - to understand performance, workloads, and help make live capacity-planning decisions (click picture at left for a sample control panel). The systems come bundled with a full suite of protocol, data management and availability features - built into the system without incremental fees or license keys.

For the geeks among you, we've turbocharged ZFS with Hybrid Storage Pools. Hybrid storage pools allow ZFS to optimize storage performance by spreading data out across DRAM, read or write optimized flash memory (they're not the same thing, after all), and very lower power commodity disks. The net result is a massive speedup in storage performance, with an equivalently massive drop in power consumption, all managed transparently - applications will just run faster. Much, much faster. For a full set of technical videos/specs, go here.

Storage customers and administrators are about to experience a radical improvement to their quality of life - all without pharmaceutical intervention. And as the price of flash memory continues to plummet, it's only going to get better.

But you have to stop to change direction.

____________________________________________________

Try out a 7000 free of charge - just go to our Try and Buy page, select a configuration, and give one a whirl.

And as we did to kick start awareness of our Niagara systems, for those capable or interested, write a blog or publish a review (use the tag "fishworks") - we'll select (at our sole discretion) from those we see, and give a few 7000's away to those with the most valuable/constructive comments. All reviews are eligible (good and bad).

A little bit of history here, too.

On behalf of Sun Microsystems, I would like to offer my sincerest congratulations to President elect Barack Obama. What an extraordinary accomplishment.

I would also like to extend my congratulations to his web team for having chosen MySQL as the platform behind their election web site, BarackObama.com.

Lest many of you get your hopes up, we cannot guarantee the White House to all MySQL users.

We announced our earnings today, and put specifics around our preannouncement from a week ago.

We also greatly increased the transparency of Sun's business by providing line item detail surrounding our most important product categories (and we broke out core elements of our Software business for the first time). If you'd like to listen to our earnings call, just click here - in addition, here's a quick synopsis of the quarter and our business overall.

At a corporate level in Q1, Sun's revenue was down 7% year over year. Growth in our emerging products was more than offset by declines in our traditional, high end products. We were surprised by the magnitude of the decline, which reflected a dramatic slowing in the US and Europe, and the effects the credit crisis is having on our customers - across nearly all geographies and industries, but clearly concentrated among financial services companies.

Unlike our peers, Sun is more exposed to high end systems - so declines in this business have an immediate impact, even if our newer, emerging businesses demonstrate fantastic growth (which many did). For example, the Tape market won't sustain 30% year over year growth for any participant - but our ZFS based OpenStorage products are growing at more than 100%. The latter are smaller, emerging businesses, driven by open source and new innovations - and will take time to eclipse more traditional businesses in our P&L.

To drive an even greater level of transparency for investors and analysts, we've added a new management report to our quarterly updates - for the first time, this will give line item detail of our performance, and a sense for how we're making some of the most important decisions at the core of our long term strategy. You can find that break out, here.

Here are a few of the major questions I'm receiving:

What went well within the quarter?

The biggest highlights were the performance of our Solaris based, chip multi-threading (CMT) systems, which again grew a whopping 80%, year over year. These systems leverage awareness of Solaris/Opensolaris and our outstanding ISV portfolio, and are driven by extreme energy efficiency and virtualization - attributes we just multiplied with the launch of our newest CMT system: the T5440.

Simultaneously, our Open Storage systems also delivered a great quarter, up 150+% year over year. These systems, known by many as Thumpers, are amplified by the awareness of our open source ZFS file system, a technology at the heart of Sun's storage business. You'll be hearing more about Open Storage at a launch event we're holding on November 10th. If you're technical, and you want some hints about what we're about to unveil, click here.

And finally, most of our software business grew - including MySQL, Java, alongside Solaris, management and our virtualization products. As we've been saying, open source is a great distribution model - and it feeds a great revenue model.

What about lowlights?

Clearly the traditional businesses slowed significantly - with enterprise systems (our largest, mainframe class systems) declining year over year. This time last year, those same systems grew nearly 20% - so the downturn is having an impact. It's crucial to understand these systems are far less sensitive to open source innovations or Solaris adoption - they're sold to customers who are scaling up existing Solaris applications, who rely on quality, fault tolerance and our capacity to deliver mainframe scale. We and Fujitsu just expanded this product line - and no matter the downturn, we remain exceptionally focused and committed to traditional enterprise computing. The expansion of scale out computing doesn't negate scale up computing - if anything, it leads to even greater demand, over time. IBM was right, mainframes will always be sexy (especially when they run Solaris :).

On the storage front, tape declined slightly, although our high end storage systems grew, yielding growth overall in storage - growth we're driving to accelerate with the introduction of our upcoming Open Storage innovations.

Why were gross margins lower this quarter?

A few reasons that Mike Lehman, our CFO, elaborated on during the call - the lull in very high end systems, along with discounting and component pricing depressed gross margins. In addition, we went through a series of product transition related expenses this quarter we do not expect to recur, that depressed margins by around 2 percentage points.

Now, how is Software growing if you give everything away?

We make our software freely available to enable its distribution to the farthest reaches of the market - which we then monetize with commercial subscriptions and services, alongside optimized hardware systems (like Open Storage, above). We continue to reach customers that have already settled on our software - the process of selling to them is simplified by the fact they're already using our core products. And unlike most university students (who typically have more time than money), our paying customers view downtime or administrative complexity as more expensive than a software subscription (that is, they have more money than time).

Thus, customers will pay, and continue to pay for access to enterprise grade features, along with mission critical support and maintenance - the Software business is both a license, subscription and services business.

To understand the total size and value of Software at Sun, you need to look at billings alongside our multi billion dollar support streams - remembering that a lot of our software is sold as a subscription service (remember, it's open source). In addition, you have to recognize that how much a "Systems Service" support contract is attributable to software is entirely subjective (we don't price them separately to customers). It's like asking how much revenue a mobile phone manufacturer should attribute to their operating system - you're not charged separately at the point of sale.

Wait, you make money off Java?

Yes, it's among the most profitable technology products at Sun - and improving. Java's one of the most popularly distributed pieces of Software on the internet, we distribute over a million Java runtimes a day to users across every OS and geography on PC's. That helps us reach a very broad community of users and, more importantly, developers. We have some exciting news coming up around these distribution volumes - and their value to us, and others.

What is Sun focusing on?

Strategically, we continue to focus on two core areas - creating the world's largest, and fastest growing developer communities - for whom we build the products, services and technologies on which they'll build their products and services. With brands like MySQL, Java and OpenSolaris - we measure and drive their adoption very aggressively.

And secondly, we deliver compelling commercial offers to those deploying applications - across a diversity of industries - through commercial subscription, services and optimized system products. That is, we sell datacenter systems, software and services.

We're focused on today's customers with our current products and services, and tomorrow's customers with our investments in freely distributed software.

Operationally, we're focused on execution - in the field, in the labs, and on behalf of our shareholders. Innovation loves a crisis, even when the stock markets don't - and Sun's positioned very well to supply the platforms on which the next generation of clouds will be built.

What are you hearing from customers?

It really depends upon industry and geography. From Wall St. I've heard, "I can't take your call until I crawl out from under my desk," (only a slight exaggeration) - at the other extreme, an executive at a professional social networking company said, "we're being crushed with new accounts."

But there are three basic themes I'm hearing.

The first is a profound concern surrounding the global economy. If the headlines are bad, you hold off consumer spending - if you hold off on consumer spending, the headlines are likely to worsen. It's tough to break that cycle.

The second is a reaffirmation of the importance of technology - for discovering drugs, running businesses, modeling supply chains and automating business processes, technology's not getting less important, it's getting more important. Even if budgets are tight in the near term.

The third is the need for change - one executive to whom I spoke recently said her entire discretionary budget was consumed by one proprietary vendor's price increase. So she's out looking for an alternative, and MySQL fits the bill. Which is to say, necessity's the mother of invention - and there's a lot of necessity going around right now.

_____________________

All in all, it was a tough quarter for Sun and our customers - but we're emboldened by the progress we made in our emerging markets and technology areas, investments we plan on amplifying and accelerating. Investments whose adoption will be hastened by customers facing new choices.

Stay tuned for our newest storage announcements on November 10th... just as the popping of the internet bubble let loose a flood of innovation for the server world, the global credit crisis is about to shake up the storage industry, too.

______________________

Safe Harbor Statement

Jonathan's blog contains forward-looking statements regarding the future results and performance of Sun including statements with respect to our commitment to enterprise computing, the demand for scale up computing, the continued business of our paying customers, upcoming news regarding Java distribution volumes and value, expectations for the OpenOffice community, our strategy and related progress, our positioning with respect to the next generation of clouds and our expectations with respect to investments in emerging markets and technology areas. These forward-looking statements involve risks and uncertainties and actual results could differ materially from those predicted in any such forward-looking statements. Factors that could cause actual results to differ materially from those contained in such forward-looking statements include: competition; pricing pressures; the complexity of Sun's products and the importance of rapidly and successfully developing and introducing new products; Sun's dependence on significant customers, specific industries and geographies; delays in product development or customer acceptance and implementation of new products and technologies; Sun's ability to implement a new enterprise resource planning system; a material acquisition, restructuring or other event that results in significant charges; failure to successfully integrate acquired companies; reliance on single-source suppliers; risks associated with Sun's ability to purchase a sufficient amount of components to meet demand; inventory risks; risks associated with the quality of Sun's products; risks associated with international customers and operations; Sun's dependence on channel partners; failure to retain key employees; and risks associated with Sun's ability to achieve expected cost reductions within expected time frames. Please also refer to Sun's periodic reports that are filed from time to time with the Securities and Exchange Commission, including its Annual Report on Form 10-K for the fiscal year ended June 30, 2008. Sun assumes no obligation to, and does not currently intend to, update these forward-looking statements.

I thought I'd share a note I sent earlier in the week to Sun's leaders - about the turmoil we're seeing in the markets, and how I want our team focusing their efforts.

_______________________________________________________________________________

Begin forwarded message:
From: Jonathan Schwartz
Date: September 30, 2008 12:02:29 AM PDT
To: allsun@sun.com
Subject: Headlines, Financial Crisis, etc.

You can't have missed today's headlines - the American Congress failed to pass a critical bill authorizing the Treasury to put a floor under the US banking sector. The market swooned, and politicians in the US, and across the world, are bickering over the right long term answer - jump in and take action to save the troubled institutions, or step aside and let the market sort it out. Several more banks/insurers were shuttered or bailed out today - I'm confident we haven't seen the last of these collapses and rescues.

And I know there are questions about "how does this affect Sun?" Well, I believe almost all our core customers will be affected - not just the banks, but the telcos, hospitals, media companies, construction firms, airlines, governments, startups, you name it. Every customer that depends upon credit as a means of financing their business - whether it's a university or a Fortune 100 transportation company - is going to be under severe stress.

It's also going to create a huge opportunity - if we're on offense. Not on defense, not worried about the impact on Sun, but driving the outcomes for Sun's customers and shareholders.

And here are a few important things to remember.

1. Our customers look to technology as a means of driving value and productivity.

You're not going to hear from any of our customers, "let's stop buying technology and hire more people to do the work." They're going to default to the opposite - automating work, and finding answers and opportunities with technology, not headcount. And in that process lies an opportunity for Sun - to engage with customers in driving down cost, driving up utilization, and driving the changes that yield immediate and long term benefit. The right question for every customer you meet is - "how can I help?" I assure you, they'll have ideas for us. And we have no shortage of ideas for them. Personally, I'm reaching out to customers and partners just to check in and offer help - I'd recommend you do the same.

2. That said, we are aggressively expanding our customer base.

Our concentration in financial services and telecommunications is exactly why we're working so hard to expand our customer base. We're dramatically underpenetrated in the global market - and that represents a great opportunity. I need every executive to think seriously, esp. in the market-facing portions of the organization, about growing our current relationships and growing new customers. The 'and' is important - growth matters in both contexts.

And why do I think we have permission to grow new customers?

3. Because innovation loves a crisis.

Remember the bursting of the internet bubble? The initial wave of open source adoption followed that collapse some six or seven years ago. That same zeal for breakthrough, game changing economics is back with a vengeance - and this time, Sun's positioned as the single biggest potential beneficiary. Want proof? As companies move to lower the cost of proprietary database vendors, their number one choice is: MySQL. The number one choice to lower spending on proprietary storage: ZFS with OpenStorage. How will the proprietary alternatives fare against xVM? Glassfish? Lustre? OpenSolaris? Same, from where I sit. There's opportunity everywhere I look.

We can, and should, be on offense across the board. From our newest Batoka and M-Series SPARC systems, to our newest Constellation Intel and AMD blades, from our network identity offerings (talk about automating labor-intensive processes!) to leveraging our amazing SunRay thin clients, or our PS and Support Services capabilities - we have the most powerful offers we've had in years. Imagine if our portfolio had been this strong when the dot com bubble burst - we'd have swept the floor, and been in a dramatically different spot.

Which is all to say, there will be no end of opinions surrounding what the US, or the EU, or the Asian governments should be doing to bolster economic performance. I'm not that interested in the public debate - I am infinitely more interested in the private debate - going on inside every one of our customers surrounding "which OS will we pick?" "What's my open source strategy?" "How can I radically reduce spending on proprietary storage?" "How can I save on power and space?" Which vendor understands my problems?" "Which vendors are asking if they can help - which are truly my partners?"

In times of crisis, we have a big opportunity to stand apart from our peers, to be better connected to the market, even if it's in turmoil. Yes, our customers are going to be under stress, but that's simply another way of saying "open to change." And I want Sun to be the company engaging them in the transition - with our ideas and our roadmaps. The door is open.

And yes, we will see some customers disappear - we will also see many emerge even stronger. And the market, as it's done for the past 30 years, will return to growth - led by the companies that took advantage of the downturn to become even more valuable, to grow even faster.

So I want to assure you, we are watching the market very carefully, to understand the impact on Sun, and the challenges in front of us - on a macro and micro level. But I and my leadership team know the drill, we've seen this before when the last bubble burst - *now is the time* to get in front of the opportunity, and firmly establish new ground. Now's the time our customers will be most open to change.

Let's be sure we're there to help - and to take advantage of the opportunity.

Jonathan

UPDATE at bottom.

I just wanted to extend my congratulations to the team at Greenplum, and our joint customers at Fox Interactive Media - the folks behind MySpace, Photobucket, IGN, FOXSports.com, and a whole series of web properties that together represent one of the single largest audiences on the web.

All three of us announced today that Fox is running a massive production data warehouse built atop Greenplum's data warehousing software on Sun's Solaris/ZFS based OpenStorage platforms (a sea of Thumpers, to be specific). That is to say, open source software is at the core of one of the world's largest - and most affordable - data warehouses.

Fox joins a series of joint Sun/Greenplum customers, from LinkedIn to the New York Stock Exchange, in looking to open source databases and innovation as a vehicle to drive better insight, faster decisions and more efficiency.

Which is to say, customers that are tired of proprietary vendors with a knack for raising license fees during economic downturns have a clear set of remarkably affordable alternatives. Based on commodity economics everyone can understand.

Congratulations to all involved!

______________________________

UPDATE: I've gotten a fair number of inquiries from folks wanting to know how the Greenplum/Thumper data warehouse discussed above prices out against its competitors - given that one recently announced proprietary entrant has suggested $15,000 per terabyte is acceptable to customers. My view is that's a pre-bubble price, and roughly an order of magnitude too expensive in today's market - and unlikely to garner more than headlines. But that's obviously a biased view, I'd check with a few customers to find out what they want to pay.

A few years back, I remember sitting with a group of customers talking about wine, and virtualization (a natural pairing, if ever one existed). Wine, because we were at an event Sun was hosting in Napa Valley, the heart of California's wine country - virtualization, because the attendees were data center professionals who'd come to talk about the future.

The customers in attendance all ran very high scale, high value data centers, who would deservedly respond to the accusation that they "hugged" their servers with "and what of it?" They were the individuals who kept some of the world's most valuable systems running with exceptional reliability.

But they were all starting to see and worry about the same thing, running applications in "virtualized" grids of networked infrastructure ("cloud computing" wasn't yet in vogue, or I'm sure someone would've used the term).

Now, virtualization is a simple concept with a fancy name (abbreviated to "v12n" by the cognoscenti - by that method, I am "j14z"). It's simply slicing up physical computers into many smaller "virtual" computers, each of which can be outfitted with its own OS and application stack.

That is, not only does a virtualized computer take on the task of running multiple OS's (running atop a hypervisor, described below), but the OS's themselves might change over time, responding to load or schedule. The traditional view of "computer A runs OS/Application B" can now give way to a more responsive "these computers are available for high priority work," without regard to operating system or architecture. A spike in on-line shopping might reallocate more "virtual" machines to transaction processing during peak shopping hours, shifting to a different OS/app stack when the frenzy dies down. Capacity moves from fixed to fungible.

Although desktop virtualization wasn't the focus of these customers, most live in a world with multiple desktop OS's, too - it's not that they all (like me) run five different desktop OS's, most don't - it's that they have multiple generations of Windows, or no longer have the source code to legacy applications, a condition that dictates you keep old OS's (and hardware) around. Desktop virtualization enables users to run multiple OS's side by side on a single desktop, and divorces software upgrades from hardware upgrades (an innovation keeping CIO's and developers smiling).

Back to the datacenter, virtualization can enable extreme infrastructure consolidation - decoupling applications from hardware drives more efficient capacity planning and system purchases. And as exciting as that was to everyone, if things went wrong, you could also tank the quarter, blow those savings and end your career. So, why all the anxiety?

If I could sum it up, these customers worried that virtualization would dissolve the control they'd carefully built to manage extreme reliability. In essence, they could hug a virtualized mainframe or an E25K (hugging is the act of paying exquisite attention to an individual machine), but it's far harder to hug a cloud. Nor can you ask a cloud why it's slow, irritable, or flaky, questions more easily answered with a single, big machine.

As the wine soothed their anxieties, a few of them began to draw out their vision of an ideal cloud environment (our laptops were open to take notes). Summarized, here's what they wanted:

Extreme diagnosability. Datacenter veterans know that things rarely run as planned, so assuming from the outset you're looking for problems, bottlenecks or optimization opportunities is a safer bet than assuming everything will go as expected. They all wanted ultimate security in responding to the question "what if something goes wrong?" - their jobs were on the line.

Second, they wanted extreme scalability - they all believed the move toward horizontally scaled grids (lots of little systems, 'scaled out'), would give way (as it always does) to smaller numbers of bigger systems ('scaled up'). We're seeing that already, with the move toward multi-core cpu's creating 16, 32, 64 even 128 way systems in a single box, lashed together with very high performance networking.

But scalability applies to management overhead, as well - having 16,000 virtualized computers is terrific (like 16,000 puppies), until you have to manage and maintain them. Often the biggest challenge (and expense) in a high scale datacenter isn't the technology, it's the breadth of point products or people managing the technology. So seamless management had to be our highest priority, with extreme scale (internet scale) in mind.

They wanted a general purpose, hardware and OS independent approach. That is, they wanted a solution that ran on any hardware vendor they chose, not just on Sun's servers and storage, but Dell's, IBM's, HP's, too. And they wanted a solution that would support Microsoft Windows, Linux and not just Solaris. Ideally embraced and endorsed by Microsoft, Intel, AMD, and not just Sun.

And finally, they wanted open source. After years of moving toward and relying upon open source software, they didn't want to reintroduce proprietary software into the most foundational layer of their future datacenters. Some wanted the ability to "look at the code," to ensure security, others wanted the freedom to make modifications for unique workloads or requirements.

And with that feedback, the answer to the above seemed obvious to one attendee, "why can't you guys just use Solaris?" They all ran Solaris in mission critical deployment, all appreciated its performance, they loved the diagnosability (via delivered via DTrace), and the capacity to scale to the largest systems on earth. It was the perfect answer until one of the customers asked, "do Windows customers want to run Solaris? I don't think so." The "Solaris" brand didn't convey OS neutrality - and that neutrality was core to what we were thinking. But we knew the underlying inventory of OpenSolaris innovations would certainly give us a fabulous headstart.

That's the rough backdrop to what drove our virtualization announcements last week - a desire to solve problems for developers and datacenter operators in multi-vendor environments. If you look to the core of our xVM offerings, you'll see exactly how we responded to the requirements outlined above: we integrated DTrace for extreme diagnosability. We leveraged the scale inherent in our kernel innovations to virtualize the largest systems on earth. We've built a clean, simple interface to manage clouds (called xVM OpsCenter, click here for more details), to address management and provisioning for the smallest to the largest datacenters. And everything's available via open source (and free download), endorsed by our industry peers (watch these launch videos to see Microsoft and Intel endorse xVM - no, that's not a typo, Microsoft endorsed xVM). We even leveraged ZFS to get a head start on storage virtualization (the next frontier).

And why call it xVM? To make sure everyone knew we weren't simply targeting Solaris - xVM virtualizes Microsoft Windows, Linux (Ubuntu, RHEL, all other distros) alongside Solaris (8, 9 and 10). Customers can consolidate those operating systems, and similarly consolidate their hardware infrastructure - and use xVM OpsCenter to manage and maintain the whole plant.

This week, we're unveiling a full line of desktop to datacenter virtualization offerings, covering desktop virtualization (xVM VirtualBox), datacenter virtualization (xVM Server), high scale management (xVM Ops Center), and Virtual Desktop support (xVM VDI and SunRay). All endorsed and supported by the industry, and all in use by some of the most powerful customers on earth.

And to that end, I'd like to offer my thanks to the customers who were present at that event a few years ago, and offer my sincere congratulations to the teams involved in bringing xVM to market, across Sun and our partner community.

With all the celebration around xVM, perhaps our next customer event should be held in Champagne...

It's been over a month (and three hurricanes in America) since I've posted a blog. More than a few of you've noticed - thanks for the prodding...

It's been a busy summer, on nearly every front. Customer activity hasn't slowed down, and the good news surrounding the (otherwise unfortunate) economic crisis embroiling many customers (especially those in the financial services industry, a heavy concentration for Sun) is that it's whipping up the winds of change. Customers facing spending pressure, or tiring of vendor price increases have new options, and there's a new appetite to explore those options (nothing like mandates from the CEO to reduce spending by 50%).

One of my more interesting recent meetings wasn't with a customer, though, it was with an equity analyst from a global financial institution. Equity analysts publish research that feeds the investment community - their (free) research and financial analysis accompanies buy/hold/sell recommendations to investors (who hopefully generate trading fees for the analyst's employers).

This one analyst hadn't historically followed Sun, and was in the process of developing his first rating. He wanted to focus on our storage plans - more and more of the customers whom he interviewed were focused on storage, and many were talking up a specific open source software technology: ZFS. (Before meeting with me, he'd talked to colleagues in his own IT shop, and was impressed to find some who admitted to running ZFS at home - nothing like touching your customers where they live... if you'd like to have ZFS sent to you, click here or on the LiveCD shown at right.)

Granted, you can see an increasing focus on storage at Sun - the acquisition of MySQL is as much a storage acquisition, as an enhancement to Sun's developer offerings. Discussions of flash memory, the economics of archiving, the Lustre parallel file system, all point to an increasing focus on what Sun sees as an exceptional opportunity for customers (and thus, investors). Storage and computing are converging - and we're about to bring the trends that transformed the server industry a few years ago (mass engagement in open development communities, and scale achieved via clusters of commodity parts vs. proprietary technologies) to the historically closed and proprietary storage industry.

Now, the notion of "engaging customers in open development communities" doesn't sit well among some traditional storage analysts (or our competition) who believe "Storage is too mission critical to tolerate open source software." Although I appreciate that wisdom and experience, I think the market's more nuanced than that - mission critical environments don't tolerate unsupported software, true, which is why we offer 24x7 commercial support for ZFS (on Sun hardware, and Dell, even). But broad global adoption of key open source projects will continue to drive change deep into the world's datacenters. Gartner's prediction that 90% of world's companies will run open source software didn't specify where they'd be running it - "everywhere" is the safest bet.

But back to the equity analyst - he patiently asked, "Great theory, but when will you see revenue results?"

"Last year," I responded. "You're seeing it accelerate."

As many folks know, we shipped our first ZFS based storage systems in 2007 - known as Thumpers. Thumpers finished up this last year generating around $100m in billings, up 80% year over year. From a capacity perspective, we delivered roughly 90 petabytes of Thumper storage in FY2008, to some of the most demanding storage installations on earth (up ~200% y/y). What's fueling the growth? Adoption of ZFS is a clear driver (this chart gives you a sense of where we're seeing adoption - thus revenue opportunity). But ultimately, customers are recognizing they can save money, space and power. Thumpers are roughly twice the capacity in half the space at half the cost of the competition - $1.20/Gigabyte. (They also run Windows and Linux with the same hardware economics).

Now, our view is "OpenStorage" (systems built from commodity parts and open source software) will grow far faster than the proprietary storage market. We plan on driving that growth, and over the next few months, you'll see a tremendous amount of storage innovation targeting the growing breadth of customers wanting better/faster/cheaper/smaller options. Expect to see flash, zfs, dtrace, and good old fashioned systems engineering play a very prominent role in an aggressive push into the storage market.

And in case you missed our announcement last week, our progress was validated by industry analysis - IDC said customers are growing their disk storage business with Sun far faster than with any of our proprietary competition. And at three times the rate of the overall market's growth. A great place to start.

If you'd like to know more, and might be interested in taking a Thumper system for a free trial run, just click here and pick the country in which you're located. We supply most systems at Sun for free trials across the globe (yes, we even cover shipping to you). If you like the system, please buy it. If not, we'll take care of getting it returned to Sun, you owe us nothing. (That's the closest we can get to free hardware downloads...)

As I said to the analyst, you need only look to the results we're already delivering to see the linkage between open innovation and revenue growth. ZFS won't transform demand for our legacy products, but it'll certainly transform the opportunity and industry unfolding before us. But don't just get our opinion, the best folks to validate our approach aren't at Sun, they're among the storage buyers finally feeling the winds of change - at their backs.

I was with a customer last week, who leads technology and operations for one of the world's largest companies. We were talking through his priorities for the upcoming year, and on a page filled with various traditional priorities (consolidation, energy management, disaster recovery, regulatory compliance) were two interesting words.

"Open Source."

I asked what that meant, why it was there. He said they'd done an audit of the firm's development activities, and found an overwhelming number ("hundreds") of open source projects that had been completed behind the scenes, beyond management's oversight. The projects were designed to solve problems deemed too expensive or difficult to solve with proprietary technologies - from meeting a tough budget, to automating a new process. And rather than fight the trend, they figured it was delivering real benefit, something to explore more fully. And they were asking for Sun's help.

I'm seeing this with nearly every customer I meet, the invisible hand of open source - communities of individuals equally devoted to their employers, and to personal and peer productivity. These communities, within companies as well as across industries, are solving problems without having to involve procurement (while religiously adhering to policies surrounding privacy, intellectual property protection and software licensing). They're delivering unquestionable value.

Now, is unprescribed technology usage all that unusual in the workplace? I don't think so - it's similar to choosing your favorite search engine or social network, choices we all make (even CIO's) without purchase orders, that definitely bear on workplace productivity. Most progressive CIO's are trying to embrace this trend rather than fight it, figuring out how they can mandate as little as possible, not as much as possible - selecting only the most critical policies and standards to drive efficiency or compliance.

The invisible hand of open source adoption is definitely changing IT, and it's changing Sun's market opportunity - in software, servers and storage systems. Before Sun acquired them, MySQL had already established themselves among the world's open source communities, and invisibly penetrated an enormous breadth of companies across the world. From where I sit, the acquisition changed MySQL's standing not so much among developers, but among traditional technology decision makers - by bridging the divide that separated them. A well adopted product became a safe choice for enterprise deployment. The acquisition opened new doors and business dialog - we've seen a substantive increase in sales and download activity since it was announced. We've also seen a fair number of CIO's, as above, asking their teams - "where are we using MySQL?" The answers are always interesting.

As those conversations transition to sales cycles for MySQL Enterprise subscriptions (for those seeking mission crtiical support, eg), the number one question I get asked by traditional customers has become... "...but does MySQL scale?"

And there's no better way of putting that question to rest than citing the global businesses powered by MySQL - at least one of which is often used by the very individual asking the question: LinkedIn. Click here to read how Sun and LinkedIn are wo